HELP CENTER

Please bounce around our list of frequently asked questions below.

If you still have questions, or just want to drop us a line, you can contact us at hello@paperballoon.com.

SUBSCRIPTION

What is included in a subscription box?

Your quarterly subscription box will include: 4 greeting cards w/ colored envelopes, 4 U.S. First Class stamps, plus 4 bonus sticker seals. All items come sealed in a protective cellophane bag, and packaged securely in a perfectly-sized box.

How do I know what cards I will receive each quarter?

For each subscription box, we will include a rotating variety of designs from our current Shop selection. You may visit My Account 2 weeks prior to each shipment to review the cards in your box, and swap out with any of the other cards from our Shop if you prefer a different mix. We'll notify you each quarter when your box is ready to preview and modify!

What if I want to add other items to my box?

You are able to add any additional items to your upcoming delivery with 15% off shop prices!

When are the boxes sent?

We will ship a box of greetings to you 1-2 days after you sign-up, and then again every 3 months thereafter. You can always visit My Account to see when your next box is set to ship.

What type of cards do you offer?

Our goal is to provide a great selection of happy cards that feature by-hand designs + artisan print. We are always working on the next designs to add to our collection, with a goal of providing our customers with a great selection of greetings for all life's occasions.

How can I cancel my subscription?

You can simply visit My Account and cancel your subscription with a few clicks. You can also cancel by reaching out to us at hello@paperballoon.com.

SHIPPING

Do you ship internationally?

We do not currently offer international shipping.

How much is shipping?

Shipping is always free for subscribers. For non-subscribers, shipping is free for orders over $35, and $3.95 per order otherwise.

OTHER

I am a designer – can I work with Paper Balloon?

We are always looking for talented designers who will fit into the Paper Balloon bunch! Please contact us at hello@paperballoon.com.

Do you offer wholesale?

Please contact us at hello@paperballoon.com if you are interested in carrying our line of happy greeting cards!